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Contact us
Choose the topic that matches your question so it reaches the right place. If you already have an order, the Customer Service page answers most delivery and event-day questions straight away.
What would you like to contact us about?
General enquiries
Questions about World Ticket Market, how the marketplace works or an event you are interested in. Tell us the event name and date if your question is about a specific event.
Existing-order support
Help with an order you have placed, including delivery, ticket transfers and entry. Quote your order reference and see Customer Service for what to include.
Business and partnership enquiries
Proposals from ticket suppliers, partners, media and other businesses. Include your organization, the nature of your proposal and how to reach you.
Privacy enquiries
Requests about your personal information, such as access, correction or deletion. Our Privacy Policy explains your rights.
Accessibility feedback
Barriers you have met on the website and suggestions for improving it. See what to include in a report.
If you already have an order
Before you write, open My orders to check the payment status and the fulfilment status of your order, and look through the Customer Service page, which covers delivery timing, mobile tickets and event day.
When you contact us, have your order reference ready and use the email address you used for the order. Our checklist of what to include in a support request helps us look into your order without asking you again.
Business and partnership enquiries
We welcome enquiries from ticket suppliers, event partners, media and other businesses. Please describe your organization and what you are proposing. We review business enquiries and reply where there is a fit.
Privacy enquiries
You can update your name and preferred language in your profile and close your account at any time from Delete account.
For anything else concerning your personal information, contact us with the privacy topic and the email address of your account. Our Privacy Policy describes the rights you may have, depending on the law that applies to you.
Accessibility feedback
If something on the website is difficult to use with your device, browser or assistive technology, please tell us. Include the page, what you were trying to do and the technology you use, as described in our Accessibility Statement.
Keep your account and tickets safe
Warning: We will never ask for your password
World Ticket Market will never ask for the password to your account or to a third-party ticketing account. Be wary of messages that claim to come from us and ask for passwords, payment details or ticket barcodes.
- Never post ticket barcodes or QR codes publicly or send them to people you do not know.
- Accept ticket transfers only through official links from the club, venue or ticketing application.
- If a message looks suspicious, do not click its links. Sign in through the website directly instead.